Privacy Policy

Introduction

COMERCIAL SILVA DE ALIMENTOS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you shop at our mini-market and grocery store.

By shopping with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a mini-market and grocery store, we may collect the following types of information:

• Transaction Information: Products purchased, purchase amounts, payment method, and transaction dates.
• Payment Information: Credit/debit card details are processed securely through our payment systems.
• Contact Information: Name, phone number, or email if provided for special orders or delivery.
• Loyalty Program Data: Name, contact information, and purchase history if you participate in any rewards programs.
• Feedback & Inquiries: Information provided when you contact us with questions or complaints.

How We Use Your Information

We use the collected information for the following purposes:

• To process your purchases and payments
• To fulfill special orders or delivery requests
• To manage loyalty programs and provide rewards
• To respond to your inquiries and feedback
• To send promotional offers (with your consent)
• To improve our product selection and services
• To comply with legal and tax requirements
• To maintain store security and prevent fraud

Payment Security

We take payment security seriously. All card transactions are processed through secure payment terminals that comply with industry standards. We do not store complete credit card numbers on our systems. Payment processing is handled by authorized financial institutions that maintain appropriate security measures.

Loyalty Programs

If we offer a loyalty or rewards program, participation is voluntary. Program members may provide additional personal information to receive benefits. Purchase history may be tracked to calculate rewards and personalize offers. You may opt out of the program at any time by contacting us.

Store Security

For the safety of our customers and staff, our store may be equipped with security cameras. Video surveillance is used solely for security purposes and theft prevention. Footage is retained for a limited period and accessed only when needed for security investigations or as required by law.

Marketing Communications

With your consent, we may send you information about promotions and special offers. You can opt out of marketing communications at any time by contacting us. Opting out of marketing will not affect your ability to shop at our store or participate in loyalty programs.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our systems are maintained with appropriate security controls. Employee access to customer information is limited to those who need it to perform their jobs.

Data Retention

We retain transaction records for the periods required by Brazilian tax and commercial regulations. Loyalty program data is retained while you are an active member and for a reasonable period thereafter. You may request deletion of your personal information subject to legal retention requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With payment processors to complete transactions
• With delivery partners for home delivery services
• With legal authorities when required by law
• To protect our rights and prevent fraud

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Request information about how your data is processed
• Withdraw consent for optional data processing
• File a complaint with the National Data Protection Authority (ANPD)

Product Recalls

In the event of a product recall affecting items you purchased, we may use transaction records to contact you if necessary for your safety. This use of data is essential for consumer protection and public health.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: